Welcome to Shade!
Shade helps tattoo artists automate their bookings by giving you highly customizable tools to improve automation, communication, and reporting.
In this guide, we'll walk you through some frequently requested How Tos.
How to Reset your Password
Navigate to https://shadeapp.io/forgot-password then Please enter your email address that is associated with your Shade account, and we will send you an email to start the password reset process.
How to Upload a Profile Photo
Navigate to https://shadeapp.io/portal then login. Once logged in head to Menu>Portal then click on the Edit button on the top right. Then you'll see a button for "Change Picture". Please click on it to change your profile photo.
How to Create a New Session
In order to create a new session, a user must have submitted an inquiry that you'll then accept under Menu>Inquiries. Once accepted, you'll see a new message thread appear under Menu>Messages. Click on the message thread, then on the bottom right, you'll see a schedule button. Click on it to create a new session and fill out the details of the session then click Submit.
How to Deal with a Client No Show
To cancel a booking for a no show, navigate to Menu>Bookings, then select the session under your active bookings, then click on the pencil icon to edit the session, and finally click on the cancel session button. Then in the popup, be sure to select "Customer did not show?" and proceed to cancel the booking. Please include a detailed response under the "Details". Please note that the client not be refunded their deposit.
How to Cancel a Session
To cancel a booking, navigate to Menu>Bookings, then select the session under your active bookings, then click on the pencil icon to edit the session, and finally click on the cancel session button. If you cancel the booking, the client will be entitled to the amount they paid.
How to Review Client Payments in Shade
In your Artist Portal, navigate to Menu>History then from there, you can view the payment status by pressing anywhere on the box under the Payment column and it will show 2 windows indicating the payment status.
How to Troubleshoot Stripe Payments
In your Artist Portal, navigate to Menu>Settings then click on "Open Stripe Dashboard". From there, you should be able to see your Stripe payment information.